Frequently Asked Questions

If you have a question, you're probably not the first to ask. We've collected those that get asked most frequently and answered them below.

Before emailing us, please review these and see if your question is answered. If not, feel free to send us a message through our contact page.

Products

Our boots fit true to size in US sizes. Order the size you most commonly wear in US-sized athletic or casual shoes.

Between sizes? Choose the larger size. For example: If some of your casual shoes are 9 and some are 9.5, order a 9.5 in our boots.

Width: E - slightly more breathing room than standard width to allow for thicker socks and comfort through the waist of the foot.

Wide Foot? Some people go up a half size to get more width if they need, but that's up to you. You can also swap out the insole for a thinner insole to give even more space.

Full sizes: 7 - 15
Half sizes: 7- 11.5

What is Goodyear welt?
Goodyear welt refers to a method of shoemaking dating back to the late 1800s.

Why Goodyear Welt?
Like the wheels on your car can get new tires when the tread wears down, so too can our boots be resoled many times over when the rubber wears down, thanks to their GYW construction.

This is just one of the reasons our boots are an investment in your feet.

We're obsessed with improving the comfort of a boot, without sacrificing its durability. We revere the past while adding a touch of modern only where necessary. We added our CloudCush™ Comfort system inside the boot, without losing the longevity of a GYW.

Read more on our GYW page.

We have always used, and will continue to use, the GYW construction method.

We're working on our own videos to properly demonstrate the process and benefits of GYW footwear. For now, check out this video.

Our obsession with comfort goes deep into our footwear. After we finalized our patterns & lasts, we set out to do something different beneath your foot.

CloudCush™ Comfort system consists of 3 layers of support unique within the industry.

• Top Layer: Ortholite™ insole
• Interior Layer: Poron® foam
• Base Layer: Cork midsole

We go beyond simply using a premium-grade athletic insole, with a base layer of Poron® foam beneath our insoles. This allows you to replace your insole over time, or use an orthotic insert as needed, without losing the critical interior layer of the system - the quick-rebounding / anti-microbial Poron® foam footbed.

Clean & Condition
Have the odd mark and scuff on your boots? Don't worry this tells you the leather on your boots is top quality and adds to their character. However, if you want that fresh-out-of-the-box look we recommend the following:

1. Clean
- Remove dust with a dry horsehair brush, or a dry and clean cloth
- Remove dirt and build-up from leather with a clean and damp cloth
- Remove dirt and build-up from welt with a damp q-tip or toothbrush
- If you need something a little stronger to remove the dirt, try a saddle soap

2. Condition
- Apply a conditioner evenly with fingers, adding more to dry areas
- Follow directions of your chosen wax-based conditioner as needed
- For extra waterproofing, use mink oil
- For best results, let stand for several hours in a cedar shoe tree

We suggest regular wearers clean and condition their boots 4-6 times a year.

For boot wearers that like to kick around in dirt and mud a lot, we suggest you dry your boots often and be sure to clean and condition them more frequently.

Outsoles & Rubber Treads
Our outsoles & rubber treads are made for general purpose use, across a wide range of temperatures.
• They provide standard traction in normal & wet circumstances, but are not specifically designed for use in environments with excessive or consistently wet surfaces.
• Shiloh Boot - The rubber treads of our Shiloh boot are subject to peel away from their leather sole if not cared for properly.
• Kern Boot - The expanded foam soles are extremely light & made for casual use. High abrasion activity will decrease their lifetime.
• All our boots can easily be resoled, or entirely rebuilt if it ever gets to that point.

If you aren't sure if you need a resole or a rebuild, read below & feel free to send us a chat, email, or direct message on Instagram, if you want our opinion.

Resole - Replacing the outsole, or tread, of a boot.
• The tread of a boot is the synthetic material adhered to the bottom of a leather midsole, usually referred to as the outsole. 

Rebuild - Replacing the outsole & midsole of a boot, and sometimes even the welt. 
• A full rebuild is not necessary with every resole. A rebuild is more expensive because it is a longer process and uses more new materials (i.e. new outsole, midsole, and/or welt).

We are very intentional with this step - with our customers in mind. 
Our boots have a full leather midsole sewn to the welt, providing the durable base for plenty of resoles.

We choose to attach the outsole with industrial footwear cement, rather than stitching them, for multiple reasons;
• Strength & longevity. It increases the strength & durability of the bond between the midsole and the welt.
• Easier resoles. It is significantly easier for cobblers to repair or replace an old outsole if it is not stitched to the midsole.
• Saves you money. Because this method is easier for cobblers, it is less expensive for you to update your boots with a fresh outsole, and extend the life of your investment.
• More resoles between rebuilds. Because the original welt stitch between the midsole & welt remain untouched, they can be resoled many times before the welt would ever be rebuilt.

Outsole Peeling?
Easy to avoid. Easier to fix.
Avoid catching or kicking your soles on the edge of curbs, rocks, ladders, or the sort. When you strike an edge, it causes the outsole to separate or split from the midsole. Once there’s a gap between the soles, dirt or water will get between the soles and cause the footwear cement to weaken and eventually fail.

Repair the damage as soon as possible to prevent more dirt, water, or dust from causing the split to grow larger. You can have a local cobbler repair this in a few minutes for a few dollars. Alternatively, you can fix it yourself with some contact cement or Gorilla glue. We've spoken with dozens of cobblers & they all use basic contact cement for this repair & it lasts years.

Mail-In Resole / Rebuild
If you don't have local access to a cobbler, we recommend the following mail-in options you can start online;
Nu Shoe
My Shoe Hospital
Potter & Sons

Our leather uppers are rated at 10,000mm water-resistance.
This means they are rainproof & waterproof under light pressure. For example; Our boots can consistently withstand light rain and average snow on a regular basis. Meaning your feet will stay dry. 

They may withstand conditions beyond this, but not for a long period of time or without risk of affecting the leather's appearance or longevity. 

Water-resistant leather can still be damaged by water. You should care for your leather after it gets wet. Read closely to understand care instructions.


Wet boots
All leather needs to dry after it gets wet.
Follow these steps;
• Dry off the upper leather, soles, heel-stack, and welt with a dry cloth.
• Loosen the laces & leave boots open to air-dry indoors.
• Minimal moisture contact dries quickly, but prolonged contact can require 24+ hrs to properly dry.
• If your leather soles are not properly dried, it can cause the rubber tread to separate more quickly.
• Water on the leather soles causes the leather to soften, then re-harden as it dries. These micro distortions can cause the leather to separate from itself in the heel stack or from the outsole.

Can I make my boots waterproof?
You can use waterproofing products to significantly increase water resistance to the leather uppers. 
• We recommend starting with a light application first and seeing if your specific scenario calls for more.
• If you are looking for a boot to wear daily in consistently wet conditions, we recommend you find yourself a simple all-rubber muck boot instead.

Note: If you regularly wear your boots in wet conditions, dry them often & be prepared to clean/condition them more often.
• Improper care of boots voids your warranty.

Dry or Cracking Leather
Leather needs conditioner like your skin needs lotion.
• If your leather appears dried out or cracking, apply a neutral leather conditioner to restore the health of the leather. This includes the leather heel, welt, and uppers. 

Orders

Dispatch Time: Orders ship out by the next business day

Shipping by Destination
• USA (Domestic): 2-5 business days
• USA (Other): 4-10 business days
• Canada: 7-14 business days
• International: 14-21 business days

See our full shipping info here

Shipping Carriers
USA
: UPS Ground, FedEx Ground, or USPS Priority Mail
International: DHL or UPS

There are no risks when you purchase from us.
• Free return shipping 
• 100 day return window

We hope the only reason you need to return an item is due to a sizing issue, but we understand sometimes it just doesn’t work out.

• Read our full returns policy here

Company

We make premium staples that keep you on firm ground in a wide range of environments.

Heritage
We have a deep respect & appreciation for the past and its pivotal construction methods, styles, and innovators. We add a touch of modern only where necessary.

Detail
Every detail of our products is researched, poured over, and continually tweaked until we’re satisfied. While sometimes we wish we had a few more boot styles available for our customers, we are intentional & take our time.

Versatile
We design & develop boots through a utilitarian lens - nothing should be overly specific to a certain environment. Much like the dual-sport class of enduro motorcycles made for road or off-road - on the town or on the trail. We prefer a cross-trainer to a running shoe.

Modern
"Adapt or die." Despite a long list of proven methods, materials, and processes, heritage footwear isn’t immune to the need to adapt. We pride ourselves on carefully maintaining the foundations of premium Goodyear welted boots, while adapting fine-tuned components to add comfort & longevity.

We use the best materials and methods, typically found in products from decades past and priced nearly 2x above ours.

Premium products intended for repeat use.
Our boots are made with full-grain leather uppers, thick veg-tanned leather midsoles & welts. We make our boots with the Goodyear welt construction method - the gold standard in shoemaking for over 150 years. This means our boots are made in a way that allows them to endure a wide range of environments, and once you’ve thoroughly beaten them up, you get to replace the soles and do it all over again. We purposefully choose our materials and construct our boots in a way that allows you to reuse them with a simple resole process at any local cobbler.

We believe in making and using products like this as they extend the life of the materials we use (like the leather) rather than just throwing them away, like your average sneaker or “boot”.

As a direct-to-consumer brand, we remove the need to mark-up our products like traditional retail does. We deliver premium products at prices significantly lower than their retail counterparts. 

We stand behind our products. Like any heritage goods, if you take care of them, they'll take care of you. We guarantee each item against failure or defect in its intended use for 12 months after the date of purchase. The materials and craftsmanship used in our boots and other leather goods will hold up with normal use for a long time, but given the complexities of anyone using our products wherever and however they wish, we'd be silly to say our boots are indestructible. If you experience any defect in material or workmanship, please contact us so that our customer support team can assist.

Issues covered by warranty
- Defects in production
- Pre-mature failure of materials

Issues not covered by warranty
- Normal wear & tear
- Accident, improper care, or negligence
- Natural break-down of materials & colors
- Extreme use or use outside its intended purpose
- Third-party alterations

Wilcox branded products covered by this warranty are warranted to the original owner for 12 months after the purchase date. If your product covered by this warranty fails due to a reason listed above, we will pay to repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. Our guarantee applies to all Wilcox items purchased directly from us, or an authorized retailer. Please note every item is subject to an evaluation by our customer care team.

For warranty evaluation, you must contact our support team, using our returns portal, where you must provide photo evidence of the manufacturing defect (materials or workmanship). Follow the same steps as an Exchange, but select 'Warranty Request' as the reason for return. Through this process, our customer care team will work with you to identify the best resolution, such as a repair or replacement.

Note: Our footwear is intended to be resoled, and based on how you wear them, they may need resoling sooner than average. If you walk like a zombie (i.e. drag your feet), if you ride a motorcycle regularly, or if you're built like a WWE professional, your mileage may vary.

We produce our boots, belts, and other leather accessories in León, Mexico.

Why León? We produce in León because its centralized supply of talent & materials are unmatched across the globe.

In short, León is to boots what Detroit is to cars.

The footwear & leather industries there are both historic & thriving. León has a very strong supply of footwear-specific materials and each of these materials suppliers have a deep pool of highly skilled talent craftsmen (& women). The industry is deep and continually growing. This includes the labor pool, the raw materials, and manufactured components (soles, laces, eyelets, insoles, etc). Additionally, our production teams are paid above fair wages, enjoy several scheduled breaks a day, and regular holidays - in some of the cleanest & brightest factories we’ve been in.

Local touch. Minimal impact.
Working together through strong partnerships with our manufacturing teams, we source or produce nearly all our materials within a 15 mile radius. Not only does this reduce our carbon footprint, it helps us maintain more control of the supply & quality of our final products. We have personal relationships with our factories & suppliers, and they’re part of our family.

Read more here.

At this time we are only offering the boots you see here on our website. 

We wish we could do every style you're looking for, but slow and steady for now...

To be notified of future product releases, join the club and follow us on Instagram.

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