FAQs

Orders

Dispatch Time
Orders ship out by the next business day

Shipping Time & Cost

USA: 2-5 business days (FREE for boots & accessories)

Canada: 7-14 business days ($30 for boots / $10 for accessories only)

International: 15-21 business days ($45 for boots / $25 for accessories only)

Note: Additional costs incurred with international shipping are the responsibility of the customer (i.e. customs fees & duties).

Shipping Carriers

USA: UPS Ground or USPS Priority Mail

International: UPS or DHL

With the Wilcox Worry-Free Warranty there are NO RISKS involved when you purchase an item from us.

Yep that’s right we have a 100% Satisfaction Guarantee For 100 Days, so if you don’t fall in love with your boots or accessories right away or even after wearing them for a couple of months, you can send them back to us and receive your money back – no questions asked!

You will have the option of exchanging your item for another size or style, or you can opt for a full refund.

We will cover the cost of shipping the item back to us too, so there's no stress involved.

Refer to the Returns & Exchanges section of our FAQs to start your return.

We back our boots and accessories. We hope the only reason you need to return an item is due to a sizing issue, but we understand sometimes it just doesn’t work out.

We gladly accept all returns that are requested within 100 days of receiving your order.

Worn the item for a bit? No worries. The Wilcox Worry-Free Warranty means we accept any item that has not 100% satisfied you in the first 100 days of owning it - no questions asked!

You have two options when it comes to returning an item:

1. Exchange - exchanges will be initiated within 1-2 business days after your package has been received at our warehouse.

2. Full Refund - refunds will be initiated within 3-5 business days after your package has been received at our warehouse.

We cover the cost of sending your item back to us too. Start your return here:

USA: click here to get your return label immediately.
Canada / International: click here for more details.

Having trouble? If you have any issues with the process, please email us here.


Products

Our boots fit true to size in US sizes. Order the size you most commonly wear in US-sized athletic or casual shoes.

Between sizes? Choose the larger size. For example: If some of your casual shoes are 9 and some are 9.5, order a 9.5 in our boots.

Width: E - slightly more breathing room than standard width to allow for thicker socks and comfort through the waist of the foot.

Wide Foot? Some people go up a half size to get more width if they need, but that's up to you. You can also swap out the insole for a thinner insole to give even more space.

Full sizes: 8 - 14
Half sizes: 8.5 - 11.5

What is Goodyear welt?
First we should explain what a welt is. The welt is a strip of leather about an inch wide seen wrapping around the upper of a boot. The welt connects the upper leather to the insole and sole of the boot. With the Goodyear Welt construction method, the welt is sewn to the upper and the insole materials first. Then, the protruding part of the welt is stitched to the sole of the boot, leaving a visible stitch around the upper leather (this stitch can be seen from the outsole IF the sole isn't covered by a rubber or foam tread).       

Why Goodyear Welt?
- The only footwear construction method that allows boots to be fully rebuilt. See the "Resole & Rebuild" section of our FAQs for more detail.
- GYW boots can be easily & repeatedly resoled.
- Resoles extend the life of your investment, and reduce the overall cost of your boots.
- Other inferior construction methods can only sometimes be resoled, with specific machinery.
- GYW boots are very water-resistant and protect from rain or snow, unlike Blake-stitch boots.

We have always used, and will continue to use, the GYW construction method.

We're working on our own videos to properly demonstrate the process and benefits of GYW footwear. For now, check out this video.

Clean & Condition
Have the odd mark and scuff on your boots? Don't worry this tells you the leather on your boots is top quality and adds to their character. However, if you want that fresh-out-of-the-box look we recommend the following:

1. Clean
- Remove dust with a dry horsehair brush, or a dry and clean cloth
- Remove dirt and build-up from leather with a clean and damp cloth
- Remove dirt and build-up from welt with a damp q-tip or toothbrush
- If you need something a little stronger to remove the dirt, try a saddle soap

2. Condition
- Apply a conditioner evenly with fingers, adding more to dry areas
- Follow directions of your chosen wax-based conditioner as needed
- For extra waterproofing, use mink oil
- For best results, let stand for several hours in a cedar shoe tree

We suggest regular wearers clean and condition their boots 4-6 times a year.

For boot wearers that like to kick around in dirt and mud a lot, we suggest you dry your boots often and be sure to clean and condition them more frequently.

Outsoles & Rubber Treads
Our outsoles & rubber treads are made for general purpose use, across most temperatures.
- They provide standard traction in normal & wet circumstances, but are not specifically designed for use in environments with excessive or consistently wet surfaces.
- Shiloh Boot - The rubber treads of our Shiloh boot are subject to peel away from their leather sole if not cared for properly.
- Kern Boot - The expanded foam soles are extremely light & made for casual use. High abrasion activity will decrease their lifetime.
- No sweat, all our boots can easily be resoled, or entirely rebuilt if it ever gets to that point.

If you aren't sure if you need a resole or a rebuild, read below & feel free to send us a chat, email, or direct message on Instagram, if you want our opinion.

Resole - Replacing the outsole, or tread, of a boot.
The outsole (or tread) of a boot is the synthetic material adhered to the bottom of a leather midsole. 

Rebuild - Replacing the outsole & midsole of a boot, and sometimes even the welt. 
A full rebuild is not necessary with every resole. A rebuild is more expensive because it is a longer process and uses more new materials (i.e. new outsole, midsole, and/or welt).

We are very intentional with this step - with our customers in mind. 
Our boots have a full leather midsole sewn to the welt, providing the durable base for plenty of resoles.

We choose to attach the outsole with industrial footwear cement, rather than stitching them, for multiple reasons;
- Strength & longevity. It increases the strength & durability of the bond between the midsole and the welt.
- Easier resoles. It is significantly easier for cobblers to repair or replace an old outsole if it is not stitched to the midsole.
- Saves you money. Because this method is easier for cobblers, it is less expensive for you to update your boots with a fresh outsole, and extend the life of your investment.
- More resoles between rebuilds. Because the original welt stitch between the midsole & welt remain untouched, they can be resoled many times before the welt would ever be rebuilt.

Outsole Peeling?
Easy to avoid. Easier to fix.
Avoid catching or kicking your soles on the edge of curbs, rocks, ladders, or the sort. When you strike an edge, it causes the outsole to separate or split from the midsole. Once there’s a gap between the soles, dirt or water will get between the soles and cause the footwear cement to weaken and eventually fail.

Repair the damage as soon as possible to prevent more dirt, water, or dust from causing the split to grow larger. You can have a local cobbler repair this in a few minutes for a few dollars. Alternatively, you can fix it yourself with some contact cement or Gorilla glue. We've spoken with dozens of cobblers & they all use basic contact cement for this repair & it lasts years.

Mail-In Resole / Rebuild
If you don't have local access to a cobbler, we recommend the following mail-in options you can start online;
- Nu Shoe
- My Shoe Hospital
- Potter & Sons

Our leather uppers are rated at 10,000mm water-resistance.
This means they are rainproof & waterproof under light pressure. For example; Our boots can consistently withstand light rain and average snow on a regular basis. Meaning your feet will stay dry. 

They may withstand conditions beyond this, but not for a long period of time or without risk of affecting the leather's appearance or longevity. 

Water-resistant leather can still be damaged by water. You should care for your leather after it gets wet. Read closely to understand care instructions.


Wet boots
All leather needs to dry after it gets wet.
Follow these steps;
- Dry off the upper leather, soles, heel-stack, and welt with a dry cloth.
- Loosen the laces & leave boots open to air-dry indoors.
- Minimal moisture contact dries quickly, but prolonged contact can require 24+ hrs to properly dry.
- If your leather soles are not properly dried, it can cause the rubber tread to separate more quickly.
- Water on the leather soles causes the leather to soften, then re-harden as it dries. These micro distortions can cause the leather to separate from itself in the heel stack or from the outsole.

Can I make my boots waterproof?
You can use waterproofing products to significantly increase water resistance to the leather uppers. 
- We recommend starting with a light application first and seeing if your specific scenario calls for more.
- If you are looking for a boot to wear daily in consistently wet conditions, we recommend you find yourself a simple all-rubber muck boot instead.

Note: If you regularly wear your boots in wet conditions, dry them often & be prepared to clean/condition them more often.
- Improper care of boots voids your warranty.

Dry or Cracking Leather
Leather needs conditioner like your skin needs lotion.
If your leather appears dried out or cracking, apply a neutral leather conditioner to restore the health of the leather. This includes the leather heel, welt, and uppers. 

Our obsession with comfort goes deep into our footwear. After we finalized our patterns & lasts, we set out to do something different beneath your foot.

CloudCush™ comfort system consists of 3 layers of support unique within the industry.
- Layer 1: Cork midsole
- Layer 2: Poron foam 
- Layer 3: Ortholite insole

We go beyond simply using a premium-grade athletic insole, but we adhere the Poron foam beneath our insoles as a separate layer. This allows you to replace your insole, or use an orthotic insert as needed, without losing a critical layer of the system - the quick-rebounding / anti-microbial PORON foam footbed.

Company

We make premium staples that keep you on firm ground in a wide range of environments.

Heritage
We have a deep respect & appreciation for the past and its pivotal construction methods, styles, and innovators. We add a touch of modern only where necessary.

Detail
Every detail of our products is researched, poured over, and continually tweaked until we’re satisfied. While sometimes we wish we had a few more boot styles available for our customers, we are intentional & take our time.

Versatile
We design & develop boots through a utilitarian lens - nothing should be overly specific to a certain environment. Much like the dual-sport class of enduro motorcycles made for road or off-road - on the town or on the trail. We prefer a cross-trainer to a running shoe.

Modern
"Adapt or die." Despite a long list of proven methods, materials, and processes, heritage footwear isn’t immune to the need to adapt. We pride ourselves on carefully maintaining the foundations of premium Goodyear welted boots, while adapting fine-tuned components to add comfort & longevity.

We use the best materials and methods, typically found in products from decades past and priced nearly 2x above ours.

Premium products intended for repeat use.
Our boots are made with full-grain leather uppers, thick veg-tanned leather midsoles & welts. We make our boots with the Goodyear welt construction method - the gold standard in shoemaking for over 150 years. This means our boots are made in a way that allows them to endure a wide range of environments, and once you’ve thoroughly beaten them up, you get to replace the soles and do it all over again. We purposefully choose our materials and construct our boots in a way that allows you to reuse them with a simple resole process at any local cobbler.

We believe in making and using products like this as they extend the life of the materials we use (like the leather) rather than just throwing them away, like your average sneaker or “boot”.

As a direct-to-consumer brand, we remove the need to mark-up our products like traditional retail does. We deliver premium products at prices significantly lower than their retail counterparts. 

We produce our boots, belts, and other leather accessories in León, Mexico.

Why León? We produce in León because its centralized supply of talent & materials are unmatched across the globe.

In short, León is to boots what Detroit is to cars.

The footwear & leather industries there are both historic & thriving. León has a very strong supply of footwear-specific materials and each of these materials suppliers have a deep pool of highly skilled talent craftsmen (& women). The industry is deep and continually growing. This includes the labor pool, the raw materials, and manufactured components (soles, laces, eyelets, insoles, etc). Additionally, our production teams are paid above fair wages, enjoy several scheduled breaks a day, and regular holidays - in some of the cleanest & brightest factories we’ve been in.

Local touch. Minimal impact.
Working together through strong partnerships with our manufacturing teams, we source or produce nearly all our materials within a 15 mile radius. Not only does this reduce our carbon footprint, it helps us maintain more control of the supply & quality of our final products. We have personal relationships with our factories & suppliers, and they’re part of our family.

At this time we are only offering the boots you see online. 

We wish we could do every style we and you want. Slow and steady for now...

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