Products

Our boots fit true to size in US sizes. Order the size you most commonly wear in US-sized athletic or casual shoes.

Full sizes
: 8 - 14
Half sizes: 8.5 - 11.5
- If you are between sizes, choose the larger size.
- For Example: If some of your athletic shoes are 9 and some are 9.5, order a 9.5 in our boots.

Width
Our boots are a standard E width
- There are a few millimeters extra on each side to allow for wiggle room & thicker socks.
- Some people go up a half size to get the width they need, but that's up to you.

What is Goodyear welt?
First we should explain what a welt is. The welt is a strip of leather about an inch wide seen wrapping around the upper of a boot. The welt connects the upper leather to the insole & sole of the boot. With the Goodyear welt construction method, the welt is sewn to the upper & the insole materials first. Then, the protruding part of the welt is stitched to the sole of the boot, leaving a visible stitch around the upper leather (this stitch can be seen from the outsole IF the sole isn't covered by a rubber or foam tread).       

Why Goodyear welt?
- The only footwear construction method that allows boots to be fully rebuilt. See the "Resole & Rebuild" section of our FAQs for more detail.
- GYW boots can be easily & repeatedly resoled.
- Resoles extend the life of your investment, & reduce the overall cost of your boots.
- Other inferior construction methods can only sometimes be resoled, with specific machinery.
- GYW boots are very water-resistant & protect from rain or snow, unlike Blake-stitch boots.

We have always used, and will continue to use, the Goodyear welt construction method.

We're working on our own videos to properly demonstrate the process & benefits of Goodyear-welted footwear. For now, check out this video.

Leather goods are to be cared for, but we believe you shouldn't fret too much about a mark or a scuff - these boots will reflect your wear over time. They may get darker or they may not... that's up to you to decide.

General leather care
Caring for your boots starts with keeping your leather clean to prevent dirt buildup, and water or salt damage.
- Ideally, you'll condition your leather as you feel it's getting dry; 4-6 times a year for regular wearers.
- If you regularly wear your boots in dirty/muddy conditions, dry them often & be prepared to clean/condition them more often.
- To read more on our intro to leather care, click here.


Outsoles & Rubber Treads
Our outsoles & rubber treads are made for general purpose use, across most temperatures.
- They provide standard traction in normal & wet circumstances, but are not specifically designed for use in environments with excessive or consistently wet surfaces.
- Shiloh Boot - The rubber treads of our Shiloh boot are subject to peel away from their leather sole if not cared for properly.
- Kern Boot - The expanded foam soles are extremely light & made for casual use. High abrasion activity will decrease their lifetime.
- No sweat, all our boots can easily be resoled, or entirely rebuilt if it ever gets to that point.

If you aren't sure if you need a resole or a rebuild, read below & feel free to send us a chat, email, or direct message on Instagram, if you want our opinion.

Resole - Replacing the outsole, or tread, of a boot.
The outsole (or tread) of a boot is the synthetic material adhered to the bottom of a leather midsole. 

Rebuild - Replacing the outsole & midsole of a boot, and sometimes even the welt. 
A full rebuild is not necessary with every resole. A rebuild is more expensive because it is a longer process and uses more new materials (i.e. new outsole, midsole, and/or welt).

We are very intentional with this step - with our customers in mind. 
Our boots have a full leather midsole sewn to the welt, providing the durable base for plenty of resoles.

We choose to attach the outsole with industrial footwear cement, rather than stitching them, for multiple reasons;
- Strength & longevity. It increases the strength & durability of the bond between the midsole and the welt.
- Easier resoles. It is significantly easier for cobblers to repair or replace an old outsole if it is not stitched to the midsole.
- Saves you money. Because this method is easier for cobblers, it is less expensive for you to update your boots with a fresh outsole, and extend the life of your investment.
- More resoles between rebuilds. Because the original welt stitch between the midsole & welt remain untouched, they can be resoled many times before the welt would ever be rebuilt.

Outsole Peeling?
Easy to avoid. Easier to fix.
Avoid catching or kicking your soles on the edge of curbs, rocks, ladders, or the sort. When you strike an edge, it causes the outsole to separate or split from the midsole. Once there’s a gap between the soles, dirt or water will get between the soles and cause the footwear cement to weaken and eventually fail.

Repair the damage as soon as possible to prevent more dirt, water, or dust from causing the split to grow larger. You can have a local cobbler repair this in a few minutes for a few dollars. Alternatively, you can fix it yourself with some contact cement or Gorilla glue. We've spoken with dozens of cobblers & they all use basic contact cement for this repair & it lasts years.

Mail-In Resole / Rebuild
If you don't have local access to a cobbler, we recommend the following mail-in options you can start online;
- Nu Shoe
- My Shoe Hospital
- Potter & Sons

Our leather uppers are rated at 10,000mm water-resistance.
This means they are rainproof & waterproof under light pressure. For example; Our boots can consistently withstand light rain and average snow on a regular basis. Meaning your feet will stay dry. 

They may withstand conditions beyond this, but not for a long period of time or without risk of affecting the leather's appearance or longevity. 

Water-resistant leather can still be damaged by water. You should care for your leather after it gets wet. Read closely to understand care instructions.


Wet boots
All leather needs to dry after it gets wet.
Follow these steps;
- Dry off the upper leather, soles, heel-stack, and welt with a dry cloth.
- Loosen the laces & leave boots open to air-dry indoors.
- Minimal moisture contact dries quickly, but prolonged contact can require 24+ hrs to properly dry.
- If your leather soles are not properly dried, it can cause the rubber tread to separate more quickly.
- Water on the leather soles causes the leather to soften, then re-harden as it dries. These micro distortions can cause the leather to separate from itself in the heel stack or from the outsole.

Can I make my boots waterproof?
You can use waterproofing products to significantly increase water resistance to the leather uppers. 
- We recommend starting with a light application first and seeing if your specific scenario calls for more.
- If you are looking for a boot to wear daily in consistently wet conditions, we recommend you find yourself a simple all-rubber muck boot instead.

Note: If you regularly wear your boots in wet conditions, dry them often & be prepared to clean/condition them more often.
- Improper care of boots voids your warranty.

Dry or Cracking Leather
Leather needs conditioner like your skin needs lotion.
If your leather appears dried out or cracking, apply a neutral leather conditioner to restore the health of the leather. This includes the leather heel, welt, and uppers. 

Our obsession with comfort goes deep into our footwear. After we finalized our patterns & lasts, we set out to do something different beneath your foot.

CloudCush™ comfort system consists of 3 layers of support unique within the industry.
- Layer 1: Cork midsole
- Layer 2: Poron foam 
- Layer 3: Ortholite insole

We go beyond simply using a premium-grade athletic insole, but we adhere the Poron foam beneath our insoles as a separate layer. This allows you to replace your insole, or use an orthotic insert as needed, without losing a critical layer of the system - the quick-rebounding / anti-microbial PORON foam footbed.

Company

We make premium staples that keep you on firm ground in a wide range of environments.

Heritage
We have a deep respect & appreciation for the past and its pivotal construction methods, styles, and innovators. We add a touch of modern only where necessary.

Detail
Every detail of our products is researched, poured over, and continually tweaked until we’re satisfied. While sometimes we wish we had a few more boot styles available for our customers, we are intentional & take our time.

Versatile
We design & develop boots through a utilitarian lens - nothing should be overly specific to a certain environment. Much like the dual-sport class of enduro motorcycles made for road or off-road - on the town or on the trail. We prefer a cross-trainer to a running shoe.

Modern
"Adapt or die." Despite a long list of proven methods, materials, and processes, heritage footwear isn’t immune to the need to adapt. We pride ourselves on carefully maintaining the foundations of premium Goodyear welted boots, while adapting fine-tuned components to add comfort & longevity.

We use the best materials and methods, typically found in products from decades past and priced nearly 2x above ours.

Premium products intended for repeat use.
Our boots are made with full-grain leather uppers, thick veg-tanned leather midsoles & welts. We make our boots with the Goodyear welt construction method - the gold standard in shoemaking for over 150 years. This means our boots are made in a way that allows them to endure a wide range of environments, and once you’ve thoroughly beaten them up, you get to replace the soles and do it all over again. We purposefully choose our materials and construct our boots in a way that allows you to reuse them with a simple resole process at any local cobbler.

We believe in making and using products like this as they extend the life of the materials we use (like the leather) rather than just throwing them away, like your average sneaker or “boot”.

As a direct-to-consumer brand, we remove the need to mark-up our products like traditional retail does. We deliver premium products at prices significantly lower than their retail counterparts. 

We produce our boots, belts, and other leather accessories in León, Mexico.
Why León? We chose León, & remain there,  because of its centralized supply of talent & materials are unmatched across the globe.
In short, León is to boots what Detroit is to cars.

The footwear & leather industries there are both historic & thriving. We base our production in León due to the guaranteed supply of our materials and their close proximity to the skilled labor market, full of knowledgeable craftsmen. The industry is deep and ever-growing. This includes the labor pool, the raw materials, and manufactured components (soles, laces, eyelets, insoles, etc). Additionally, our production teams are paid above fair wages, enjoy multiple scheduled breaks, and holidays - in some of the cleanest & brightest factories we’ve been in.

Local touch. Minimal impact.
Working together through strong partnerships with our manufacturing teams, we source or produce nearly all our materials within a 15 mile radius. Not only does this reduce our carbon footprint, it helps us maintain more control of the supply & quality of our final products. We have personal relationships with our factories & suppliers, and they’re part of our family.

At this time we are only offering the boots you see online. 

We wish we could do every style we & you want. Slow & steady for now...

To be notified of future product releases, join our newsletter & follow us on Instagram.

Orders

USA: UPS Ground or USPS Priority Mail
International: UPS or DHL

When will my order ship?

Next business day. Orders may ship out same day if received earlier in the day.

How long does shipment take?
Depends on where it's headed.
- USA Lower 48: 3-5 business days
- USA HI/AK/PR: 4-6 business days
- Canada: 6-10 business days
- International: 15-21 business days

Note
: Additional costs incurred with international shipping (i.e. customs & duties) are the responsibility of the customer.

We are proud to offer FREE Exchanges for all orders shipped within the contiguous US.

We gladly accept all exchanges if,
- Exchange is requested within 30 days of receiving your order.
- Items are unworn, undamaged, and in their original packaging.
We reserve the right to refuse items that do not meet these criteria.

Start your Exchange:
If you meet the above criteria, follow the directions below for your country;
• USA: click here to get your return label immediately
• Canada / International: click here for more details 

Damaged or Defective product?
See "Warranty Requests" section of our FAQs.

We strive to make the best products that blend durability, comfort, and style. We hope the only reason you need to return a purchase is due to a sizing issue, but we understand sometimes it just doesn’t work out. 

We gladly accept all returns if,
- Return is requested within 30 days of receiving your order.
- Items are unworn, undamaged, and in their original packaging.
We reserve the right to refuse items that do not meet these criteria.

Start your Return:
If you meet the above criteria, follow the directions below for your country;
• USA: click here to get your return label immediately
• Canada / International: click here for more details 

Having trouble?
If you have any issues with the process, please email us here.

Refunds will be initiated within 3-5 business days after your package has been received & inspected. Original shipping costs are not refunded.

We are dedicated to making footwear & leather goods that are built for the long haul. With a little care & attention from you, our products will give you years of wear.

Our Guarantee covers
- Production defects
- Original owner/purchaser
- Claims submitted within one year of purchase date
Warranty: We will pay to have your item repaired at a cobbler in your area or replaced if a repair is not possible. To submit a request, follow the steps in the "Warranty Requests" FAQ.

Our Guarantee does not cover
- Normal wear & tear
- Natural break-down of materials
- Worn-out soles
- Accident, improper care, or negligence (including animals or exes)
- Extreme use outside its intended purpose
- Unapproved 3rd-party alterations 

Due to the unpredictable & varying use of our products by each customer, we are unable to make exceptions to our policy. Regardless, we will do our best to work with you in getting your product back in working order.

If your product fails within the first year, due to a reason covered by our Guarantee, we will replace your item, or pay to have your item repaired at a cobbler in your area.

Submit a Warranty Request
Requests must be sent within one year of your order date.
- Send an email to help@wilcoxboots.com with "Warranty Request" in the Subject line.
- Provide as much detail as possible regarding the defect & include several clear photos.
- Our customer service team will be in contact regarding next steps.
Note: We will work with you to identify the best resolution; a repair or replacement. It may also be determined that your issue is not under warranty.

If your product fails within a year of your purchase date, for a reason covered by our Guarantee, 

Submit a Warranty Request
Requests must be sent within one year of your order date.
- Send an email to help@wilcoxboots.com with "Warranty Request" in the Subject line.
- Provide as much detail as possible regarding the defect & include several clear photos.
- Our customer service team will be in contact regarding next steps.

Note: We will work with you to identify the best resolution; a repair or replacement.
It may also be determined that your issue is not under warranty.