Frequently Asked Questions
If you have a question, you're probably not the first to ask. We've collected those that get asked most frequently and answered them below.
Before emailing us, please review these and see if your question is answered. If not, feel free to send us a message through our contact page.
Our boots fit true to size in US sizes. Order the size you most commonly wear in US-sized athletic or casual shoes.
Between sizes? Choose the larger size. For example: If some of your casual shoes are 9 and some are 9.5, order a 9.5 in our boots.
Width: E - slightly more breathing room than standard width to allow for thicker socks and comfort through the waist of the foot.
Wide Foot? Some people go up a half size to get more width if they need, but that's up to you. You can also swap out the insole for a thinner insole to give even more space.
Full sizes: 7 - 15
Half sizes: 7- 11.5
What is Goodyear welt?
Goodyear welt refers to a method of shoemaking dating back to the late 1800s.
Why Goodyear Welt?
Like the wheels on your car can get new tires when the tread wears down, so too can our boots be resoled many times over when the rubber wears down, thanks to their GYW construction.
This is just one of the reasons our boots are an investment in your feet.
We're obsessed with improving the comfort of a boot, without sacrificing its durability. We revere the past while adding a touch of modern only where necessary. We added our CloudCush™ Comfort system inside the boot, without losing the longevity of a GYW.
Read more on our GYW page.
We have always used, and will continue to use, the GYW construction method.
We're working on our own videos to properly demonstrate the process and benefits of GYW footwear. For now, check out this video.
Our obsession with comfort goes deep into our footwear. After we finalized our patterns & lasts, we set out to do something different beneath your foot.
CloudCush™ Comfort system consists of 3 layers of support unique within the industry.
• Top Layer: Orthoboost™ insole
• Interior Layer: Poron® foam
• Base Layer: Cork midsole
We go beyond simply using a premium-grade athletic insole, with a base layer of Poron® foam beneath our insoles. This allows you to replace your insole over time, or use an orthotic insert as needed, without losing the critical interior layer of the system - the quick-rebounding / anti-microbial Poron® foam footbed.
Clean & Condition
Have the odd mark and scuff on your boots? Don't worry this tells you the leather on your boots is top quality and adds to their character. However, if you want that fresh-out-of-the-box look we recommend the following:
- Remove dust with a dry horsehair brush, or a dry and clean cloth
- Remove dirt and build-up from leather with a clean and damp cloth
- Remove dirt and build-up from welt with a damp q-tip or toothbrush
- If you need something a little stronger to remove the dirt, try a saddle soap
- Apply a conditioner evenly with fingers, adding more to dry areas
- Follow directions of your chosen wax-based conditioner as needed
- For extra waterproofing, use mink oil
- For best results, let stand for several hours in a cedar shoe tree
We suggest regular wearers clean and condition their boots 4-6 times a year.
For boot wearers that like to kick around in dirt and mud a lot, we suggest you dry your boots often and be sure to clean and condition them more frequently.
Outsoles & Rubber Treads
Our outsoles & rubber treads are made for general purpose use, across a wide range of temperatures.
• They provide standard traction in normal & wet circumstances, but are not specifically designed for use in environments with excessive or consistently wet surfaces.
• Shiloh Boot - The rubber treads of our Shiloh boot are subject to peel away from their leather sole if not cared for properly.
• Kern Boot - The expanded foam soles are extremely light & made for casual use. High abrasion activity will decrease their lifetime.
• All our boots can easily be resoled, or entirely rebuilt if it ever gets to that point.
If you aren't sure if you need a resole or a rebuild, read below & feel free to send us a chat, email, or direct message on Instagram, if you want our opinion.
Resole - Replacing the outsole, or tread, of a boot.
• The tread of a boot is the synthetic material adhered to the bottom of a leather midsole, usually referred to as the outsole.
Rebuild - Replacing the outsole & midsole of a boot, and sometimes even the welt.
• A full rebuild is not necessary with every resole. A rebuild is more expensive because it is a longer process and uses more new materials (i.e. new outsole, midsole, and/or welt).
We are very intentional with this step - with our customers in mind.
Our boots have a full leather midsole sewn to the welt, providing the durable base for plenty of resoles.
We choose to attach the outsole with industrial footwear cement, rather than stitching them, for multiple reasons;
• Strength & longevity. It increases the strength & durability of the bond between the midsole and the welt.
• Easier resoles. It is significantly easier for cobblers to repair or replace an old outsole if it is not stitched to the midsole.
• Saves you money. Because this method is easier for cobblers, it is less expensive for you to update your boots with a fresh outsole, and extend the life of your investment.
• More resoles between rebuilds. Because the original welt stitch between the midsole & welt remain untouched, they can be resoled many times before the welt would ever be rebuilt.
Easy to avoid. Easier to fix.
Avoid catching or kicking your soles on the edge of curbs, rocks, ladders, or the sort. When you strike an edge, it causes the outsole to separate or split from the midsole. Once there’s a gap between the soles, dirt or water will get between the soles and cause the footwear cement to weaken and eventually fail.
Repair the damage as soon as possible to prevent more dirt, water, or dust from causing the split to grow larger. You can have a local cobbler repair this in a few minutes for a few dollars. Alternatively, you can fix it yourself with some contact cement or Gorilla glue. We've spoken with dozens of cobblers & they all use basic contact cement for this repair & it lasts years.
Our leather uppers are rated at 10,000mm water-resistance.
This means they are rainproof & waterproof under light pressure. For example; Our boots can consistently withstand light rain and average snow on a regular basis. Meaning your feet will stay dry.
They may withstand conditions beyond this, but not for a long period of time or without risk of affecting the leather's appearance or longevity.
Water-resistant leather can still be damaged by water. You should care for your leather after it gets wet. Read closely to understand care instructions.
All leather needs to dry after it gets wet.
Follow these steps;
• Dry off the upper leather, soles, heel-stack, and welt with a dry cloth.
• Loosen the laces & leave boots open to air-dry indoors.
• Minimal moisture contact dries quickly, but prolonged contact can require 24+ hrs to properly dry.
• If your leather soles are not properly dried, it can cause the rubber tread to separate more quickly.
• Water on the leather soles causes the leather to soften, then re-harden as it dries. These micro distortions can cause the leather to separate from itself in the heel stack or from the outsole.
Can I make my boots waterproof?
You can use waterproofing products to significantly increase water resistance to the leather uppers.
• We recommend starting with a light application first and seeing if your specific scenario calls for more.
• If you are looking for a boot to wear daily in consistently wet conditions, we recommend you find yourself a simple all-rubber muck boot instead.
Note: If you regularly wear your boots in wet conditions, dry them often & be prepared to clean/condition them more often.
• Improper care of boots voids your warranty.
Dry or Cracking Leather
Leather needs conditioner like your skin needs lotion.
• If your leather appears dried out or cracking, apply a neutral leather conditioner to restore the health of the leather. This includes the leather heel, welt, and uppers.
Dispatch Time: Orders ship out by the next business day
Shipping by Destination
• USA (Domestic): 2-5 business days
• USA (Other): 4-10 business days
• Canada: 7-14 business days
• International: 14-21 business days
Read our full shipping details here
USA: UPS Ground, FedEx Ground, or USPS Priority Mail
International: DHL or UPS
There are no risks when you purchase from us.
• Free return shipping
• 100 day return window
We hope the only reason you need to return an item is due to a sizing issue, but we understand sometimes it just doesn’t work out.
• Read our full returns policy here
We make premium staples that keep you on firm ground in a wide range of environments.
We have a deep respect & appreciation for the past and its pivotal construction methods, styles, and innovators. We add a touch of modern only where necessary.
Every detail of our products is researched, poured over, and continually tweaked until we’re satisfied. While sometimes we wish we had a few more boot styles available for our customers, we are intentional & take our time.
We design & develop boots through a utilitarian lens - nothing should be overly specific to a certain environment. Much like the dual-sport class of enduro motorcycles made for road or off-road - on the town or on the trail. We prefer a cross-trainer to a running shoe.
"Adapt or die." Despite a long list of proven methods, materials, and processes, heritage footwear isn’t immune to the need to adapt. We pride ourselves on carefully maintaining the foundations of premium Goodyear welted boots, while adapting fine-tuned components to add comfort & longevity.
We use the best materials and methods, typically found in products from decades past and priced nearly 2x above ours.
Premium products intended for repeat use.
Our boots are made with full-grain leather uppers, thick veg-tanned leather midsoles & welts. We make our boots with the Goodyear welt construction method - the gold standard in shoemaking for over 150 years. This means our boots are made in a way that allows them to endure a wide range of environments, and once you’ve thoroughly beaten them up, you get to replace the soles and do it all over again. We purposefully choose our materials and construct our boots in a way that allows you to reuse them with a simple resole process at any local cobbler.
We believe in making and using products like this as they extend the life of the materials we use (like the leather) rather than just throwing them away, like your average sneaker or “boot”.
As a direct-to-consumer brand, we remove the need to mark-up our products like traditional retail does. We deliver premium products at prices significantly lower than their retail counterparts.
We stand behind our products. Like any heritage goods, if you take care of them, they'll take care of you. We guarantee each item against failure or defect in its intended use for 12 months from the date of purchase.
• Read our full warranty details here
We produce our boots, belts, and other leather accessories in León, Mexico.
Why León? We produce in León because its centralized supply of talent & materials are unmatched across the globe.
In short, León is to boots what Detroit is to cars.
The footwear & leather industries there are both historic & thriving. León has a very strong supply of footwear-specific materials and each of these materials suppliers have a deep pool of highly skilled talent craftsmen (& women). The industry is deep and continually growing. This includes the labor pool, the raw materials, and manufactured components (soles, laces, eyelets, insoles, etc). Additionally, our production teams are paid above fair wages, enjoy several scheduled breaks a day, and regular holidays - in some of the cleanest & brightest factories we’ve been in.
Local touch. Minimal impact.
Working together through strong partnerships with our manufacturing teams, we source or produce nearly all our materials within a 15 mile radius. Not only does this reduce our carbon footprint, it helps us maintain more control of the supply & quality of our final products. We have personal relationships with our factories & suppliers, and they’re part of our family.
Read more here.
This is my second pair of Fairfax (I wanted a different colour) and my third pair of Wilcox boots.
The Fairfax is probably my favourite boot I’ve ever owned. The black pair I bought 4 years ago is still going strong, they’ve moulded to the shape of my feet and it’s like walking on clouds, especially considering I have short hamstrings and I’m prone to heel pain.
My new pair look amazing!
I will say that I’ve worn them a few times and still breaking them in, probably the longest it’s ever taken me to break in boots even after conditioning. The reinforcement in the heel is quite stiff and it’s just taking longer than expected to soften.
Also, at the risk of ruining some of the style, I don’t think it would be terrible to have some tassels/loops at the rear to help getting the boots on. I bought a pair of Fairfax second hand on eBay a few years ago when it wasn’t being manufactured and the owner had done the just that and it looks seamless. Just makes slipping into these much easier.
I’ve had them 3 weeks and so far am very pleased. They were a little snug at first but are forming nicely to my foot. At first I wished I had ordered a half size larger but now think they would have been to big. These are very comfortable to walk in.
I held off on getting a pair of these for a couple years due to the cost. I finally pulled the trigger and wish I would have done it years ago. These are by far the best boots I have ever owned. They are comfortable, stylish, and built to last. I will definitely order again.
A nice wide fit comfortable and easy to wear- I use them for work but if I didn’t rough them up so much I would wear them out on the town - Weeks later still smell of rich leather too!
I was skeptical. I had a pair of Fairfax that always seemed tight but were what I thought was my normal size. I saw these and was curious because I've had wedge sole boots before, usually a Moc toe, and always liked the comfort of them. I made sure to order a 1/2 size over what I ordered in the Fairfax.
I am completely blown away at how comfortable these boots are. I don't normally like to do reviews, but someone needs to hear this.
If you've worn Redwings, go a full size up for these.
Wow, what an excellent product. Great craftsmanship, quality materials. Judge great lace up boots by their laces. Quality boots have quality laces. These laces are top shelf. Great fit and crazy comfortable. On my feet everyday on a horse farm and as a weapons instructor. My go to footwear for work, play or on the town. Only have 1 regret. Should have bought them sooner. Great job Wilcox, won’t be my last pair.
Being a contractor over the years I’ve owned several boots by different companies. By far, Wilcox is the most comfortable boots outs there straight out of the box. Big fan of the Kern…love the new color combos.
These boots are leaps and bounds better than any other boot in their class that I have owned. Better than Redwing, Lucchese, Georgia, Samuel Hubbard, etc. All day comfort. I use them for casual dress, hiking, and work boot. I do not know how durable they are as I have only had them for a short time.
I ordered the Shiloh in black. Wore them all day and my feet were still comfortable. I will go with a size 11.5 on my next order. As a 12 was a bit too much room. I wear them all of the time. Great quality and they are definitely durable. Well worth it. I can't wait to place my 2nd order. Go get some!
Ordered this belt with my boots to take advantage of the discount. Not disappointed at all! Excellent belt, soft supple leather feels like it’s going to last a long time…which is what you purchase a leather belt for, durability! Will
Purchase another one on a different color
Purchased these boots for casual wear. They are as advertised…light and comfortable. So far the construction of the boot has held up well. Looking to pick up another pair soon
Ordered the FairFax, boots arrived quickly. Opened the box to the sweet smell of new leather. Inspected the boots and they are perfect. Craftsmanship is second to none. These are the best looking boots. The website pictures are ok, but they look great in person. Will not hesitate to order again from Wilcox
Outstanding quality! Took about a day or two to break in, but very comfortable after that. Solid and attractive.. suitable footwear for multiple dress codes… also perfect for the motorcycle. Definitely a great price for the quality that you get.
Needed all black for work. Unable to get them in all black but was told the middle was stainable. Ordered the black leather with black sole and tan middle. They arrived promptly. Out of the box, these boots were a little difficult to get on because I have a high instep, so this is a problem I have with most boots. It gets easier each time. Now, once I get these heaven- sent gifts from God on my feet.... Holy cow, literally can (and do) wear them all day. I don't work a normal 8 hour day, so I end up wearing these boots 14-18 hours at a time with no problem at all. I own quite a few pairs of boots, both for work and non- work activities and if these aren't the most comfortable pair of boots that I own, it would be because I also own a pair of the Wilcox Shiloh....
Wore these to a trip to Scotland/Ireland. Comfortable all day. Lots of walking. Great boot.