We back our boots and accessories. We hope the only reason you need to return an item is due to a sizing issue, but we understand sometimes it just doesn’t work out.
We gladly accept all returns that are requested within 100 days of receiving your order.
Worn the item for a bit? No worries. The Wilcox Worry-Free Warranty means we accept any item that has not 100% satisfied you in the first 100 days of owning it - no questions asked!
You have two options when it comes to returning an item:
1. Exchange - exchanges will be initiated within 1-2 business days after your package has been received at our warehouse.
2. Full Refund - refunds will be initiated within 3-5 business days after your package has been received at our warehouse.
We cover the cost of sending your item back to us too. Start your return here:
If you have any issues with the process, please email us here.