Questions

Product Questions

Order Questions

Sizing & Width

SIZING - 8 thru 14, with half sizes up to 11.5

Our boots fit true to size in US sizes. Order the size you most commonly wear in US-sized athletic or casual shoes. Note: If you are between sizes, choose the larger size. 
For Example: If some of your athletic shoes are 9 and some are 9.5, order a 9.5 in our boots.


WIDTH - Our boots are a standard E width

There are a few millimeters extra on each side to allow for wiggle room & thicker socks. Some people go up a half size to get the width they need, but that's up to you.


Want a different size or width? No guarantee, but drop us your email below to be notified if we add more sizes/widths.

Waterproof

Our leather is rated 10,000mm waterproof.


This means they are rainproof and waterproof under light pressure. Our boots can consistently withstand light rain and average snow on a regular basis. The boots may often withstand conditions beyond this, but not for a long period of time or without risk of getting wet.


You may use waterproofing products but we recommend starting with a light application first and seeing if your specific scenario calls for more.

Boot Care

Leather boots are to be cared for, but we believe you shouldn't fret too much about a mark or a scuff - these boots will reflect your wear over time. They may get darker or they may not... that's up to you to decide.


To read more on our intro to leather care, click here.

Steel Toe

All our boots have a reinforced toe.

We do not have steel or composite toe options at this time. 


Drop your email below to be notified when we add new toe options.

Additional Styles

We're currently designing a new dress-casual boot and are open to your suggestions thru the Contact page.


At this time we are only offering the boots you see online. We wish we could do every style we & you want, right away, but we don’t have the resources at this time.

Shipping Methods


United States: UPS Ground

International: DHL


When will my order ship? Orders ship no later than the next business day.


How long does shipment take? It depends on where it's headed.

United States: 3-5 business days

Canada: 7-10 business days

International: 14-21 business days


How much is shipping? It depends on where it's headed.

United States: $15

Canada: $30

International: $45

Exchanges

We will gladly exchange your boots, so long as;

- Requests are submitted within 15 days of receiving your order.

- Items are unworn, undamaged and in their original packaging (other than trying on the boots indoors).


To exchange your boots for another size, please;

  1. Visit our exchange portal and enter your order number and email address used at checkout.
  2. Select the reason you'd like to return your boots and specify that you'd like an exchange.
  3. Once we review your order, a shipping label & instructions will be emailed to you.
  4. Write the RMA number & Order number clearly on the receipt or any paper inside the package.
  5. Print out the label & take the package to the nearest post office to ship.
  6. Upon receiving your boots at the warehouse & ensuring they are unworn, undamaged & in their original packaging, please allow up to 2 business days for your new boots to ship.

Damaged or Defective Boots?
Follow the same steps as above, but select 'Damaged' as the reason for return.
Provide as much detail as possible regarding the damage or defect.
Specify in the comments if you'd like your new pair in the same size or something different.

Returns

We will gladly return your boots, so long as;

- Requests are submitted within 15 days of receiving your order

- Items are unworn, undamaged and in their original packaging (other than trying on the boots indoors)


To request a return, please;

  1. Visit our returns portal and enter your order number and email address used at checkout.
  2. Answer the questions and wait for your shipping label to be emailed to you.
  3. Print out the shipping label (label cost will be deducted from your refund).
  4. Write the RMA number & Order number clearly on the receipt or any paper inside the package.
  5. Take the package to the nearest post office to ship.
  6. Upon receiving your boots at the warehouse & ensuring they are unworn, undamaged & in their original packaging, please allow up to 7 business days for refunds to process.

Payment Methods

We accept all major credit & debit cards as well as Paypal.

Do you make custom boots?

Unfortunately not. At this time we are only offering the boots you see online.


We wish we could do custom orders, but we don’t have the resources at this time. We're still growing, and will consider this again as time goes by.